The following are verbatim customer responses from research that Diamond Certified (American Ratings Corporation) conducted between January 2005 and March 2011. Customer last names have been initialized for privacy.

“I liked their timeliness, good service, the quality of the product, and the installation. They did the job the way they said they were going to do it. They told me what I needed in advance and how I needed to level the property. They did everything they needed to do, so it looked exactly like my specifications.”
–Debbie M.

“I liked everything. They did a really quick installation. There was a mix-up, and they didn’t bring enough. They had someone drive it up, and they finished it like they should, within a day. I like that whenever I go out, the lawn is always ready for us. It’s perfect.”
–Kris K.

“Good product and good installation”
–Kathy B.

“The salesman was pretty good. He suggested we try it in a few small areas to see if we liked it. That was a smart move.”
–Mary P.

“They just did a good job. They did exactly what they said they were going to do.”
–Sandy H.

“I liked them because it looked so real, very realistic, better that the artificial ones that I have seen before. The work they did is very convenient because it just requires less work for me.”
–Billie R.

“The courtesy, professionalism, and efficient timeline”
–Janet I.

“They were very professional, neat, considerate, and we really liked the results.”
–Bryan K.

“The crew was very efficient and the follow-up was very good.”
–Jim H.

“I liked the way they came out and did the job. Three guys came from San Jose and got the job finished in one day. They worked together and they were very polite.”
–Lois F.

“They did what they said they were going to do and the quality of the work was good.”
–Leslie N.

“They came in and did it in a short time. It was kind of interesting to watch them put it in.”
–Janet S.

“The people who installed it were so nice. I really like it. It looks so nice. The color is so good. It doesn’t even look artificial.”
–Toshiko K.

“The guys who came out worked so hard when they were here. We had some rotten boards. I had bought new ones and they put them in. It was very good and it was done on time. ”
–Kathie M.

“They performed the work as we asked them to.”
–Liz B.

“I’d recommend them. They were quick. They came out and did everything just right. It went well. We are very happy with it. I’d probably be giving you more information than you need, but when my dogs poop, all I have to do is hose it down, and that’s it.”
–Bee S.

“I liked the product. I liked the salesperson, Kara.”
–Robert W.

“They came in on time, they got the job done, and we love the product. They did a great job. They did everything correctly. We haven’t had any problems with the turf.”
–Sandy D.

“I liked everything, how well they take care of me in the long run, and they did a great job.”
–Brian R.

“I like their natural products. Their service was very timely.”
–Cathy B.

“It was quite good. I liked the quality of the product and the people I had to deal with. I am planning to use them again in the spring.”
–Carol H.

“They pretty much deliver what they promise. Quality wise, as far as we can tell, it is wonderful. There is something that they forgot to mention, but that is a positive thing. We have dogs. When they leave number two on the lawn, it is easy to remove because it tends to stay on top of the grass because of the air underneath it and because it is very puffy. My wife says that they were fabulous. When we have people come over, that usually means more referrals for them. Normally we hang up on people like you doing surveys, but the only reason we answered is because we liked Heavenly Greens and their product.”
–Donna H.

“It’s nice to have someone come out and seem to know what they are doing. I had no problems.”
–Velma C.

“I liked the fact that they were on time and they didn’t leave a mess of any sort. After a week, my dog had dug up the corners, but they came back and put in longer spikes. My neighbors can’t tell it isn’t real grass. I really like it. Also, the girl called a few months after I had it put in to make sure I was satisfied. I appreciated the follow-up.”
–Elaine T.

“Everything, they have a good product. They did the job when they said they would. I had an issue, but they fixed it right away.”
–Barbara P.

“They did what they said they were going to do.”
–Glenn B.

“I like the way it looks.”
–Judy A.

“The quality was there, and they did a really nice job.”
–Keith C.

“Everybody was very professional from the beginning to the end. Overall, we had a great experience.”
–Kevin K.

“The personality of the workers, they were on time.”
–Jerome B.

“I really like the turf. It doesn’t get muddy.”
–Joann S.

“I don’t have to water and mow my lawn anymore.”
–Patty B.

“I recommended them to my friend. The grass is beautiful. I don’t have weeds and I don’t need to water it.”
–Dolores B.

“I like the ‘green’ part of it. It is really great for all of us.”
–Susie B.

“The job was done very efficiently. I don’t have to water it.”
–Audry T.

“They were polite and nice. They did it all in one day. There was no mess. I couldn’t speak more highly of them.”
–Shirley S.

“They delivered on what they promised.”
–Shari S.

“I liked their product.”
–Lisa V.

“They did a great installation. I didn’t have any problems with them.”
–Fernando D.

“I liked the product.”
–Elaine W.

“It’s a great product. They came out and fixed it when we had issues.”
–Brian S.

“I like that I don’t have to maintain the putting green.”
–Pamela C.

“I like the quality of the product, the installers and salespeople were great.”
–Paul T.

“They were honest and upfront with me.”
–Phil S.

“They do great work and clean up after themselves.”
–Rafael G.

“The product was fantastic and they did what they said they were going to do.”
–Randy M.

“I like the salesman and the installers.”
–Rick A.

“I like that they were on time and kept the deadlines with their work.”
–Robert R.

“I liked that they did everything and were a full-service shop.”
–Ruth B.
“They let me know when they weren’t able to supply the turf when they promised and I appreciated that. I’ve had contractors who not only never came when they promised, but never called in advance to say they couldn’t. So at least he let me know, and I was happy how fast they dug the ground out and installed the grass, I was very pleased all round.”
–Shari B.

“I liked the service of the crew.”
–Skip M.

“I liked everything. We like the grass and love the service. They exceeded the deadline they were suppose to meet.”
–Steve P.

“They did exactly what they said they would do and the product is very good.”
–Steven M.

“I like the cleanliness of the product and it is great for rainy weather.”
–Tim C.

“I don’t have to do any maintenance and I save water.”
–Alvin A.

“They delivered what they promised.”
–Anthony G.

“It didn’t take long for them to put the grass in and we got the service we expected.”
–A.L.S.

“The prompt service and the results.”
–Bob F.

“I like the product and the performance of the employees.”
–Bruce D.

“I like the quality of the product.”
–Bryon B.

“I like the guys and their service!”
–Cascade G.

“I think they were very organized and neat on installation.”
–Charles V.

“I like the quality of the work and that they did what they said they would do.”
–Chuck G.

“The lawn is maintenance free and the water bill is much cheaper.”
–Damian A.

“I like the product and how it turned out so far.”
–Dana J.

“They have a great product.”
–Vickie A.

“They gave us a great product.”
–Hazel F.

“They were prompt, clean and gave us a great product.”
–Lucy W.

“They were very detail oriented.”
–Ron A.

“They were very efficient and took care of a stupid golfer who thought the grass was real.”
–Ray D.

“We have two big dogs, so it has made our lives so much easier.”
–Darcey H.

“They were very responsive and they gave us a great product.”
–Heidi B.

“We love the grass, the owners are great and we love the service.”
–Marcia M.

“They came and took care of everything in one day.”
–Steve S.

“They were accommodating and we got the grass fairly quickly.”
–A.S.C.

“I like that I don’t have to get out and mow the lawn, put chemicals on, water and all that stuff, It looks pretty all the time.”
–Alex K.

“The product was great and the installation was professional and easy.”
–Anne M.

“I like the carefulness and thoroughness of the installation. It was all well done before and after. It’s a good product and makes for more versatile living.”
–Bob B.

“I like that the lawn is maintenance free.”
–Bob R.

“I like a lot of things! They were efficient, did a good job and told me how to take care of it. They met the deadline for installation.”
–Bonnie B.

“We liked the installation crew.”
–B.S.G.

“I like that there is no maintenance.”
–Casper O.

“I like that it is always green and maintenance free.”
–Catherine S.

“The lawn looks great and it doesn’t require a great deal of maintenance.”
–Charles S.

“I like the product and we got we wanted.”
–C.P.

“I thought the crew worked great together. It’s raining and it still looks perfect!”
–Daniel O.

“I like the product the best. I think it is fantastic!”
–Richard C.

“I don’t have to mow my lawn anymore.”
–Shawn M.

“The pigs do not eat our yard anymore.”
–Dick S.

“I like their professional manner.”
–Alta K.

“I like the fact that it was a surprise gift.”
–Bill M.

“I like that they stayed on schedule with the job.”
–Charles H.

“They were efficient, got the work done and clean up afterwards.”
–Ken C.

“They had a good crew.”
–Elana C.

“They did the job we asked them to do and it looked good.”
–Ken N.