The following are verbatim customer responses from research that Diamond Certified (American Ratings Corporation) conducted between January 2005 and March 2011. Customer last names have been initialized for privacy.

I liked their timeliness, good service, the quality of the product, and the installation. They did the job the way they said they were going to do it. They told me what I needed in advance and how I needed to level the property. They did everything they needed to do, so it looked exactly like my specifications.”
Debbie M.

“I liked everything. They did a really quick installation. There was a mix-up, and they didn’t bring enough. They had someone drive it up, and they finished it like they should, within a day. I like that whenever I go out, the lawn is always ready for us. It’s perfect.”
Kris K.

“I liked the fact that they were on time and they didn’t leave a mess of any sort. After a week, my dog had dug up the corners, but they came back and put in longer spikes. My neighbors can’t tell it isn’t real grass. I really like it. Also, the girl called a few months after I had it put in to make sure I was satisfied. I appreciated the follow-up.”
Elaine T.

“The people who installed it were so nice. I really like it. It looks so nice. The color is so good. It doesn’t even look artificial.”
Toshiko K.

“I like that it is always green and maintenance free.”
Catherine S.

“They pretty much deliver what they promise. Quality wise, as far as we can tell, it is wonderful. There is something that they forgot to mention, but that is a positive thing. We have dogs. When they leave number two on the lawn, it is easy to remove because it tends to stay on top of the grass because of the air underneath it and because it is very puffy. My wife says that they were fabulous. When we have people come over, that usually means more referrals for them…we [like] Heavenly Greens and their product.”
Donna H.

“I recommended [Heavenly Greens] to my friend. The grass is beautiful. I don’t have weeds and I don’t need to water it.”
Dolores B.

“I liked them because it looked so real, very realistic, better that the artificial ones that I have seen before. The work they did is very convenient because it just requires less work for me.”
Billie R.

“I liked everything, how well they take care of me in the long run, and [Heavenly Greens] did a great job.”
Brian R.

“[I liked] everything, they have a good product. They did the job when they said they would. I had an issue, but they fixed it right away.”
Barbara P.

“They were very professional, neat, considerate, and we really liked the results.”
Bryan K.

“The pigs do not eat our yard anymore.”
Dick S.

“The salesman was pretty good. He suggested we try it in a few small areas to see if we liked it. That was a smart move.”
Mary P.

“I liked the way they came out and did the job. Three guys came from San Jose and got the job finished in one day. They worked together and they were very polite.”
Lois F.

“The guys who came out worked so hard when they were here. We had some rotten boards. I had bought new ones and they put them in. It was very good and it was done on time. ”
Kathie M.

“I’d recommend them. They were quick. They came out and did everything just right. It went well. We are very happy with it. I’d probably be giving you more information than you need, but when my dogs poop, all I have to do is hose it down, and that’s it.”
Bee S.

“They came in on time, they got the job done, and we love the product. They did a great job. They did everything correctly. We haven’t had any problems with the turf.”
Sandy D.

“It was quite good. I liked the quality of the product and the people I had to deal with. I am planning to use them again in the spring.”
Carol H.

“Everybody was very professional from the beginning to the end. Overall, we had a great experience.”
Kevin K.

“I really like the turf. It doesn’t get muddy.”
Joann S.

“I don’t have to water and mow my lawn anymore.”
Patty B.

“They were polite and nice. They did it all in one day. There was no mess. I couldn’t speak more highly of them.”
Shirley S.

“I like that I don’t have to maintain the putting green.”
Pamela C.

“They were honest and upfront with me.”
Phil S.

“I like that they were on time and kept the deadlines with their work.”
Robert R.

“They let me know when they weren’t able to supply the turf when they promised and I appreciated that. I’ve had contractors who not only never came when they promised, but never called in advance to say they couldn’t. So at least he let me know, and I was happy how fast they dug the ground out and installed the grass, I was very pleased all round.”
Shari B.

“I liked everything. We like the grass and love the service. They exceeded the deadline they were supposed to meet.”
Steve P.

“I don’t have to do any maintenance and I save water.”
Alvin A.

“The lawn is maintenance free and the water bill is much cheaper.”
Damian A.

“We have two big dogs, so it has made our lives so much easier.”
Darcey H.

“I like that I don’t have to get out and mow the lawn, put chemicals on, water and all that stuff. It looks pretty all the time.”
Alex K.

“I like the carefulness and thoroughness of the installation. It was all well done before and after. It’s a good product and makes for more versatile living.”
Bob B.

“I like a lot of things! They were efficient, did a good job and told me how to take care of it. They met the deadline for installation.”
Bonnie B.

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